SERVICE & SUPPORT
Customer Service: Order related issues: changes to order, order status & expediting, shipping information, order problems & discrepancy, cancellation request, invoice information, etc.
Return of product for service (repair & calibration), exchange, or credit.
Information requests, (manuals, material safety data sheets, spec sheets, and handbook requests).
FREE, NEWPORT handbooks can be ordered directly from the NEWPORT Literature Dept. or by telephone at (800)-639-7678.
We are here to serve you! Suggestions? Problems? Special needs or requirements? Contact Customer Service! On-line ordering problems? e-mail: sales@newportUS.com
On-line Store Ordering Problems?
We have a help desk for problems relating to Ordering On-line Call Toll-Free: 800-NEWPORT (800-639-7678) for Internet related issues. We also will be happy to hear your suggestions and comments.
You can e-mail: sales@newportUS.com
Placing an order by telephone or fax:
For orders not placed on-line, NEWPORT has a Sales Department dedicated to taking customer orders courteously and efficiently. They also can handle Requests for Quotation (RFQ). If your order involves return or an exchange of material please contact Customer Service.
Tel: 800-639-7678 Fax: 203-968-7311
Tel: 714-540-4914 Fax: 203-968-7311
NEWPORT has technical Engineering Support for both pre and post-sales product usage questions. They are available to help you with any in-depth application needs regarding NEWPORT products you are considering purchasing. After purchase they can also help you with question regarding installation and use of our products. There are separate Engineering Applications Groups for all NEWPORT Products. All Groups can be contacted by telephone or e-mail:
Staffed Hours: 8:00 AM to 4:00 PM PST
E-mail addresses for product technical support: info@newportUS.com