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On-Line Store Topics

  • Overview
  • Order Status
  • How to Buy from the Store
  • Service & Support
  • On-Line Store FAQ's
  • Security
  • How to Get a Quotation
  • Warranty info
  • Shipping & Delivery
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    NEWPORT ON-LINE STORE
    NEWPORT, world leader in process measurement and control, has made available a convenient and secure way to order our products on-line. If the product you want to buy is not displayed in the On-Line Store, you can still purchase it on-line by using our Order By Part Number feature. As long as you know the part number you can order it!

    The same great sales, service, and technical support that stands behind every NEWPORT product available for your online purchases. And don't forget any product in our Handbooks or in NEWPORT can also be ordered by contacting us via telephone, fax, or e-mail and our sales, engineering, and customer service staff will be happy to help you with selection and purchase of these items. See also Service & Support for additional information.

    Sales:
    Tel: 1-800-NEWPORT (1-800-639-7678) Toll-free.
    Fax: 203-968-7311.
    e-mail: sales@newportUS.com.

    Shop On-line Now!

    HOW TO BUY FROM US
    The Basics
    1) Feel free to browse our on-line store. Initially no login is required to shop for items and add to your shopping cart.

    2) Once you are ready to checkout we will ask you to set-up a unique login and password on our secure server if you haven’t visited us before. Otherwise login to continue and complete the transaction

    3) Various payment options are available to you when purchasing from the NEWPORT On-line Store, see Ordering Options below. You will be prompted to enter a payment method during the check-out process.

    4) Once your order has been entered you will receive an immediate acknowledgment with an order number. Your order has been placed! Later, you will receive a follow up e-mail regarding your order with a unique order confirmation number.

    Ordering Options

    Credit Card
    We are pleased to accept most major credit cards, including MasterCard, VISA, and American Express. We currently do not accept debit cards. We will only charge your card once the order has been shipped.

    By using your credit card online we will be able to speed order processing and confirmation of your order. Since security is of the utmost importance when ordering online, we ask that you review A Word about Security for information on NEWPORT’s Store using the latest technology to insure your transaction is fully secured.

    A sales representative can also contact you by phone for your credit card information or if you prefer you can print out your order and fax it to us. See Service & Support for contact information.

    Purchase Order
    This option is available to existing NEWPORT customers with an established Customer Number and line of credit. To pay by purchase order select "Pay by Customer Account" option when you are checking out. Then fill in the Purchase Order and NEWPORT Customer Number information. If you desire to open an account with NEWPORT leave the NEWPORT Customer Number field blank, and fill in the Purchase Order field. Sales will reply by e-mail or telephone to fully confirm your order has been processed. Orders placed on account are subject to credit approval and verification.

    Shop On-line Now!

    A WORD ABOUT SECURITY [Top]
    We want to provide you with a secure online experience. On-line privacy and security is of the greatest importance at NEWPORT. We therefore utilize a high level of security provided by Verisign, the leading authority in data encryption. Submitting your order to NEWPORT’s On-line Store is only allowed in a secure-mode enabling Secure Sockets Layer (SSL) technology. This insures that your private & critical information such as your credit card number, your name, company name, addresses, and telephone numbers are encrypted. In addition, our registration with a site identification authority enables positive identification and verification that you have reached NEWPORT on-line.

    If for any reason you are still concerned about the security of your credit card information, or are uncomfortable ordering on-line please feel free to contact us via telephone or fax to complete your order. See Service & Support for additional information.

    Although NEWPORT on-line is here to offer you another convenient way to order from us, we want you to be assured that our sales, engineering, and customer service staff are here to serve you via the best way possible for you, by telephone, fax, e-mail, or electronically.

    Privacy Statement
    NEWPORT - Privacy Policy
    Thank you for visiting NEWPORT's on-line store. You may be assured that the personal information you provide to NEWPORT over the Internet is treated with utmost care to ensure safety, security and confidentiality.

    Disclosure: NEWPORT does not sell, trade, rent, or otherwise provide customer identifiable information to third parties (except as required by subpoena, search warrant or other legal process). It may, however, provide this information to its affiliated companies in an effort to serve you better.

    Security: NEWPORT has implemented technology, security features and strict policy guidelines to safeguard the privacy of customer information from unauthorized access or improper use. We continue to enhance our security procedures as new technology becomes available.

    Questions or concerns about your on-line privacy may be e-mailed to NEWPORT at info@newportUS.com

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    SHIPPING & DELIVERY [Top]
    Items that are available and in stock will be so indicated during the checkout process. If a product is not in stock when you place your order we will provide you our best estimate of when the product will be available. The availability information shown on our web site and provided by our sales staff is the most up-to-date information we have but this information does not represent a guarantee or promise of availability. Once your order has been processed, you will receive an e-mail confirmation with your newportUS.com Order Confirmation Number. With this number, you can check shipment order status on-line.

    Shipping Method
    We offer UPS and Federal Express for NEWPORT’s On-line Store shipments. Cost for shipping will be shown when checking out. If you are ordering items that are not in stock please be sure to indicate if you would like available items to ship to you (partial shipment) or if you would prefer us to ship the order complete. If it is absolutely necessary to ship by a carrier different than UPS or FedEx please contact our Sales Department at 1-800-NEWPORT (1-800-639-7678) to place your order by telephone. If you live in Alaska or Hawaii, you must use mandatory Next-Day shipping. We do not ship to military APO or FPO addresses.

    If you have an account number with FedEx or UPS and you would like us to bill the shipping directly to that carrier in order to make payment easier for you, please be sure to provide your account number with the carrier in the appropriate field when checking out.

    The NEWPORT On-line Store typically ships products to addresses in the United States. For international delivery locations outside the US, you will be quoted appropriate freight charges. You can also contact the International Department intlsales@newportUS.com, Tel: 714-540-4914 Fax: 203-968-7311.

    Shipping Charges
    All Shipping Charges to U.S. locations are flat-rated as follows (unless you provide us with your carrier acct number in the store payment page when checking out):

    Domestic Shipping Rates* (Orders Placed on Web Site ONLY)
    UPS Ground 3-7 business days   $10
    FedEx 3-day 3 business days $20
    UPS Orange 3 business days $16
    FedEx 2-day 2 business days $25
    UPS Blue 2 business days $22
    FedEx Overnight Next business day $39
    UPS Red 1 business day $34
    No Shipments Made to P.O. Boxes
     * Flat rates may not apply for items of excessive weight or bulk.

    Shop On-line Now!

    ON-LINE STORE FAQ’s [Top]

    Is your ordering process secure?
    We have taken every measure utilizing the latest encryption technology to secure your transaction. Please review A Word on Security for further information.

    Web browser compatibility?
    Newport's On-line Store offers compatibility with most versions of the most popular browsers; Internet Explorer, Mozilla, and Netscape Navigator. This will enable you to continue with a secure transaction regardless of which version browser you are using.

    If I don't want to purchase online what do I do?
    Call us at 1-800-NEWPORT (1-800-639-7678) you will be connected to the same organization that you have grown accustomed to ordering from.

    Can I use a purchase order to place my order?
    If you are a purchasing agent or buyer, and have valid NEWPORT Customer Number with an approved line of credit you can use a purchase order during the checkout process.

    What methods of payment do you accept?
    NEWPORT on-line store accepts credit card and purchase order. Please see the How to Buy from Us section for ordering options.

    How much will I be charged for shipping?
    Shipping costs for your order are shown clearly when you are ready to check out. Please see shipping & delivery for additional details.

    When will I receive the products I ordered?
    Your shopping cart will indicate whether the items you selected are in stock or whether there is a lead-time associated with them. We do our very best to quote accurate availability information at the time of ordering. For more information, see Shipping & Delivery.

    How can I find out the status of my order?
    First you will receive an order acknowledgment. Shortly after this you will receive an e-mail order confirmation which will include your NEWPORT order confirmation number. Use this link to check your ORDER STATUS.

    How do I get support and information about NEWPORT products I am interested in?
    NEWPORT offers full pre and post sale engineering product support via our Toll Free telephone numbers, via e-mail, or fax. Customer Service and Sales are also readily available to meet your needs. Learn about other ways to contact us.

    What is your return policy?
    You will be required to contact Customer Service (Tel: 1-800-639-7678, Fax: 203-968-7311, e-mail: sales@newportUS.com) to get a Return Authorization Number. A restocking fee may be applied to the return.

    How do I search for a product in the On-line Store?
    You will have the choice of searching the entire newportUS.com Site (100,000+ Products), but if the product you find is not available for on-line purchase simply call, fax, or e-mail us to place your order. See Service and Support for additional information.

    Do you have a Loaner Program?
    In the event you require any repairs, with Newport's Loaner Program we may be able to send you a loaner at no cost, while yours is being serviced. It's our way of saying, "Thank you for choosing NEWPORT". NEWPORT stands behind its products 100% because NEWPORT products stand up to your expectations.

    Shop On-line Now!

    SERVICE & SUPPORT [Top]

    Who can help me with....? (See also On-line Store FAQ'S)

    On-line Store Ordering Problems?
    We have a help desk for problems relating to Ordering On-line Call Toll-Free: 1-800-NEWPORT (1-800-639-7678) for Internet related issues. We also will be happy to hear your suggestions and comments.
    You can e-mail: sales@newportUS.com

    Placing an order by telephone or fax:
    For orders not placed on-line, NEWPORT has a Sales Department dedicated to taking customer orders courteously and efficiently. They also can handle Requests for Quotation (RFQ). If your order involves return or an exchange of material please contact Customer Service.

    Sales:
    Tel: 1-800-NEWPORT (1-800-639-7678) Toll-free.
    Fax: 203-968-7311
    E-mail: sales@newportUS.com

    International Sales:
    Tel: 714-540-4914
    Fax: 203-968-7311
    E-mail: sales@newportUS.com

    Customer Service: Order related issues: changes to order, order status & expediting, shipping information, order problems & discrepancy, Cancellation request, invoice information, etc. Return of product for service (repair & calibration), exchange, or credit. Information requests, (manuals, material safety data sheets, spec sheets, and handbook requests). FREE, NEWPORT handbooks can be ordered directly from the NEWPORT Literature Dept. or by telephone at (800)-639-7678.

    We are here to serve you! Suggestions? Problems? Special needs or requirements? Contact Customer Service! On-line ordering problems? e-mail: sales@newportUS.com

    Engineering/Technical Support:
    NEWPORT has technical Engineering Support for both pre and post-sales product usage questions. They are available to help you with any in-depth application needs regarding NEWPORT products you are considering purchasing. After purchase they can also help you with question regarding installation and use of our products. There are separate Engineering Applications Groups for all NEWPORT Products. All Groups can be contacted by telephone or e-mail:

    1-800-NEWPORT (1-800-639-7678) Toll-free.
    Staffed Hours:
    8:00 AM to 4:00 PM PST
    Fax:
    203-968-7311
    E-mail addresses for product technical support: info@newportUS.com

    Shop On-line Now!

    WARRANTY/DISCLAIMER [Top]
    NEWPORT & NEWPORT Electronics, Inc. is pleased to offer suggestions on the use of its various products. However, NEWPORT neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by NEWPORT, either verbal or written. NEWPORT warrants only that the parts manufactured by it will be as specified and free of defects. NEWPORT MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of NEWPORT with respect to any order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which the liability is based. In no event shall NEWPORT be liable for any damages or losses, whether direct, indirect, incidental, special or consequential. This warranty cannot be transferred or assigned to third parties. It is limited to the purchaser only.

    Conditions: Equipment sold by NEWPORT is not intended to be used, nor shall it be used: (1) as a "Basic Component" under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way. NEWPORT assumes no responsibility as set forth in our basic WARRANTY/DISCLAIMER language above, and, additionally, purchaser will indemnify NEWPORT and hold NEWPORT harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.


    The information contained on this site is believed to be correct, but NEWPORT ENGINEERING, Inc. accepts no liability for any errors it contains and reserves the right to alter specifications without notice.

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    COPYRIGHT INFORMATION [Top]
    This publication is provided:

    AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

    NEWPORT assumes no responsibility for errors or omissions in this publication or other documents which are referenced by or linked to this publication. In no event shall NEWPORT be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever, including but not limited to, those resulting from loss of use, data, or profits, and on any theory of liability, arising out of or in connection with the use or reliance on this information.

    This publication may include technical inaccuracies as well as typographical errors. Changes are periodically made to the information contained herein and will be incorporated in new editions of this publication. NEWPORT reserves the right to make improvements and/or changes in the publication as well as in the products and/or the programs described in the publication at any time without notice.

    Newport's publication of documents and participation in discussion groups on the World Wide Web is not a solicitation for information, comments, suggestions, engineering concepts, ideas, designs, processes, specifications, etc., and NEWPORT is under no obligation to pay for such information. Anyone who submits information, comments, suggestions, engineering concepts, ideas, designs, processes, specifications, etc. over the world Wide Web warrants that the owner of such information has expressly authorized the transmission of such information and grants NEWPORT a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such work, including but not limited to developing, manufacturing, and marketing products incorporating such information.


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